SCSM Essential Admin Tools

There are a lot of tools out there for Service Manager as seen on the two posts Commercial apps and Free Apps. This post is about which free apps I use on a daily or weekly basis and find the most useful. Continue reading

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Part 1: Upgrading to Service Manager 2016 – Getting Ready

Upgrading to System Center Service Manager 2012 to System Center Service Manager 2016 is something most of us are facing now that 2012 has gone out of mainstream support. The process is fairly simple, with the biggest hurdle generally being all the customization’s that have been made. Continue reading